POLICIES AT PARK LANE PRIMARY SCHOOL SHOP
Things You Need to Know
At Park Lane Primary School Shop, we’re dedicated to giving our customers a fair, rewarding and enjoyable shopping experience. Take a look at our store policies detailed below to learn more,
and reach out today with any questions.
Our hope is that you are entirely satisfied with your new uniform, but if for any reason you need to return a garment we are here to help. We offer a 30 day returns policy that ensures that you have plenty of time to return any item that is unworn, in original packaging and in saleable condition.
We ask that items are returned in original packaging with labels attached. If for whatever reason you wish to return an item, we ask that you do so within 30 days of purchase. Returns made within 14 days will be fully refunded (by the method used to pay for the original transaction). Returns made after 14 days will be issued as a credit note against future purchases online or in-store. Returns outside the 30 day period will be at the discretion of The Friends of Park Lane Primary School Association.
This Returns Policy does not affect your Statutory Rights.
Payment for products sold via the shop is taken by PayPal only. While we understand that not everyone has a PayPal account, there are some direct benefits for accepting payment this way:
 PayPal is secure and does not require the vendor (us) to know, manage or protect any financial details of our customers
 As a registered charity the transactions fee for every purchase is refunded to the shop. This means we keep product prices as low as possible and not include these fee costs in the price we pass onto customers. Credit Card vendors will not waive their fees.
if you don't have a PayPal account follow this link to set one up
Your order will be available for collection from a Friends Volunteers home address within 3-5 working days
Should this not be possible, we will notify you of alternative arranges to allow the collection of your order.
These arrangements will be in place during COVID-19 pandemic.
This policy explains the what, how and why of the information we collect when you visit our website or you use our Services. It also explains the specific ways we use and disclose that information.
We want to make it clear, we take your privacy extremely seriously, and we never sell your data for sales or marketing use. Our aim is to be as clear and open as possible about what we do and why, which is why we go in-depth below to explain what we collect, send and use your data for and what your rights are.
These definitions should help you understand this policy and add clarity to any terms/labels we use. When we say “we,” “us,” “our” we are referring to The Friends of Park Lane Primary School Association. We are primarily a charity selling Schoolwear and Sportswear, trading via a mix of Retail, School and Pop-up Shops, as well as Online through our website.
When we say “Customer,” we are referring to the person that is registered with us to buy products from us or use our services. With regards to “Service” we are referring to our products/software and physical services.
When we say “you,” we are referring either to a Customer or to some other person who visits our Website.
A “Contact” is a person we might choose to contact at some point in the future through the use of our Products or Services. Simply speaking, a Contact is anyone on our database that has given us information.
“Personal Information” means any information that identifies or can be used to identify a Contact, directly or indirectly, including, but not limited to, first and last name, email address, occupation or other demographic information.
A “Contact Group” is a list of Contacts and all associated information related to those Contacts.
WHAT INFOMATION DO WE COLLECT ?
We may collect any or all of the information that you give us depending on the type of transaction you enter into, including your name, address, telephone number and email address, together with data about your use of the website. Other information that may be needed from time to time to process a request may also be collected as indicated on the website.
Personal information may be collected from you in various ways, for example: -
Information about your computer and about your visits to and use of this website (these are information about your browser, your IP address, your general location as determined from your IP address and provided by your browser, the site from which you come, and the links followed when leaving our site). This information is also collected through cookies.
When you register and voluntarily provide information in response to questionnaires or download forms or brochures, or to register for news updates, enter competitions, book appointments or request updated product and range information(this includes your name, email address, and any other details asked for and which you provide).
When you conduct activities on our site (for example, when you purchase a product or service we record what you purchased etc.) we may collect your name and contact details, details of your subscription to our services, and other information gathered by Facebook and transferred to us, including your address.
HOW IS THIS INFORMATION USED ?
We use the information collected primarily to process the task for which you visited the website.
We may disclose Personal Information and use personal data acquired from and provided by yourself to fulfil any of your requests and to send you appropriate and useful communications. You should be aware this includes, but not limited to, the types of communications explained below.
We use your data for the following purposes:
To promote use of our products and services to you. For example, if we collect your Personal Information when you visit our website and do not sign up for any of the Service, we may send you an email inviting you to sign up. If you use any of our Services or website and we think you might benefit from using another part of our Service we offer, we may send you an email about that. You can stop receiving our promotional emails by following the opt-out link included in every email we send.
To send you informational and promotional content in accordance with your marketing preferences. You can stop receiving our promotional emails by following the opt-out instructions included in every email.
Types of communications: By processing your Personal Information under Legitimate Interest, you will receive any specific piece(s) of information you requested, as well as allowing us to send you appropriate and useful communications. This includes but is not limited to the latest news about The Friends of Park Lane Primary School Association, changes to our shop opening hours, Information about booking Appointments, Brochures about the products and Services we offer, Videos explaining about who we are, Information or videos on how to use our website and the services we offer, links to market research surveys about a service or services you have used or might use and promotional offers on products and services. We would also like to keep you abreast of the charity events and initiatives we partake in.
At any time, you can update your preferences by clicking the link in any emails you receive from us. The link will always be in the footer of the email. You can also stop receiving emails from us using that same link.
To bill and collect money owed to us by our Customers. This includes sending you emails, invoices, receipts, notices of delinquency, and alerting you if we need a different credit card number. We use third parties for secure debit and/or credit card transaction processing, and we send billing information to those third parties to process your orders and credit card payments.
To communicate with our Customers about their account and provide customer support.
To meet legal requirements, including complying with court orders, valid discovery requests, valid subpoenas, and other appropriate legal mechanisms.
To provide information to representatives and advisors, including attorneys and accountants, to help us comply with legal, accounting, or security requirements.
To prosecute and defend a court, arbitration, or similar legal proceeding.
To respond to lawful requests by public authorities, including to meet national security or law enforcement requirements.
To provide, support, and improve the Services we offer. This includes our use of the data that our Customers provide us in order to enable our Customers to use the Services to communicate with their Contacts. This also includes, for example, aggregating information from your use of the Services or visit to our website and sharing this information with third parties to improve our Services. This might also include sharing your information or the information you provide us about your Contacts (all anonymised, non-personally identifiable information) with third parties in order to provide and support our Services or to make certain features of the Services available to you. When we do have to share information with third parties, we take steps to protect your information by requiring these third parties to enter into a contract with us that requires them to use the information we transfer to them in a manner that is consistent with this policy.
We use this information to understand your needs and provide you with a better service, and in particular for the following reasons:
To supply to you services or products purchased via the website, and to process your payments.
For statistical purposes and analysis for management purposes in order to administer the website or improve our products and services.
Internal record keeping, and administrative purposes, and to inform you about our events, services or products, or other related information that we think would be of interest to you, as explained above.
To communicate marketing messages, newsletters and details of our business or the businesses of carefully-selected third parties which we think may be of interest to you by post or email or similar technology (you can inform us at any time if you no longer require marketing communications).
From time to time, we may also use your information to contact you for market research purposes or to customise the website according to your interests.
Your information will not be disclosed to any third party unless you have given your consent to such disclosure. You may at any time ask us to refrain from sending you promotional or marketing messages by sending us an email with the words UNSUBSCRIBE in the subject box or by telephoning us. If we contact you by email each time you receive a message you will also have the option to decline to receive further information of that type from us.
If you would like us to destroy information we hold about you, please let us know. However, please note that if you use any of our services which require you to provide personal information, deleting our records may mean that you will need to resubmit it to continue using such services.
We may disclose aggregate statistics about our site visitors, clients and sales in order to describe our services to prospective partners, advertisers and other reputable third parties and for other lawful purposes, but these statistics will include no personally identifying information.
Cookies are text files stored on your computer, and accessible only to the websites which create them.
We use a combination of both session and persistent cookies. Session cookies keep track of your current visit and how you navigate the site, persistent cookies enable our website to recognise you as a repeat visitor when you return. The session cookies will be deleted from your computer when you close your browser. Persistent cookies will be removed on a pre-determined expiry date, or when deleted by you.
Most web browsers automatically accept cookies, however you may delete, or disable cookies by following the instructions at http://www.allaboutcookies.org/manage-cookies/.
Further information about cookies can be found on the Interactive Advertising Bureau’s website www.allaboutcookies.org.